Refund Policy
Last updated: 1 April 2026
Returns & Refunds
At Kiwi Coins, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact us as soon as possible so we can discuss a suitable solution.
Change of Mind
Due to the collectible and often unique nature of coins, banknotes, and related items, we generally do not accept returns for change-of-mind purchases.
Please review product descriptions and images carefully before placing your order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
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Your order number
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A description of the issue
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Clear photographs of the item and packaging
Refund Eligibility
Refunds may be approved when:
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An incorrect item was supplied
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The item arrived damaged
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The item was significantly different from the description provided
Approved refunds will be processed using the original payment method whenever possible.
Return Shipping
Where a return is approved due to our error or a damaged item, return shipping costs may be reimbursed.
Please contact us before sending any items back.
Processing Time
Once a returned item has been received and inspected, we will notify you of the outcome.
Approved refunds are generally processed within 5–10 business days.
Non-Refundable Items
The following items may not be eligible for refund:
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Change-of-mind purchases
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Items damaged after delivery
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Items returned without prior contact
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Special-order or customised items
Contact Us
For refund enquiries, please contact:
Location: Christchurch, New Zealand