Frequently Asked Questions
Find answers to common questions about payments, shipping, returns, pickups, banknotes, coins and collectibles at Kiwi Coins.
Ordering $ Payment
What payment methods do you accept?
We currently accept payment by New Zealand bank transfer. Payment instructions are provided at checkout.
When will my order be processed?
Orders are usually processed within 1–2 business days after payment has been received.
Can I cancel an order?
If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to assist.
Shipping
What are your shipping options and delivery times?
We offer Economy and Courier shipping through NZ Post. If your product is showing free shipping, this means Economy shipping is included. If you would like to upgrade to Courier shipping, please let us know. Extra fees may apply for additional services such as Signature Required or Rural Delivery.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can use this number to monitor the status of your delivery. Remember to check your Junk/Spam folder.
Do you ship internationally?
Yes, we ship to many international destinations. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Are parcels sent with tracking?
Yes. Most orders are shipped using tracked courier services for added security and peace of mind.
Do you ship to rural addresses?
Yes, however delivery times may be slightly longer for rural locations.
Pickup?
Do you offer local pickup?
Free Christchurch pickup is available for all orders.After your payment has been confirmed, we will contact you to arrange a suitable pickup time and provide collection details.Please bring your order confirmation when collecting your order.
Coins & Collectables
Are your products authentic?
All items are described honestly and to the best of our knowledge. Authenticity information will be included where available.
Are the photos of the actual item?
Where possible, photographs show the actual item being sold. Some modern items may use representative images.
What condition are the coins and banknotes in?
Condition varies by item. Please review the item description and photographs carefully before purchasing.
Do you buy coins or collections?
We may be interested in selected collections. Please contact us with details and photographs of your items.
How often do you add new items?
New coins, banknotes and collectables are added regularly. Check back often or contact us if you are searching for something specific.
Can I request a specific coin or banknote?
Yes. If you are looking for a particular item, feel free to contact us and we will do our best to assist.
Returns & Refunds
What is your return policy?
We do not accept returns unless the product is damaged or not as described. For damaged items, please notify us within 7 days of receiving your order to be eligible for a return or exchange.
What if my item arrives damaged?
Please contact us within 7 days of receiving your order and provide photographs of the item and packaging.
Can I return an item if I change my mind?
Due to the collectible nature of many items, change-of-mind returns are generally not accepted.
Platform Integration
Can you list products on other platforms like Trade Me?
For customer comfort, products listed on the website can be listed on other platforms like Trade Me with an additional 2.5% fee applied.
Why is the price different on Trade Me?
Trade Me fees and platform costs may result in a small price difference compared with purchasing directly through Kiwi Coins.