Frequently Asked Questions
Find answers to common questions about payments, shipping, returns, pickup, banknotes, coins and collectables at Kiwi Coins.
NEW ZEALAND OWNED & OPERATED
Ordering & Payment
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard and American Express. Apple Pay and Google Pay may also be available on supported devices.
All online payments are securely processed through a trusted third-party payment provider, ensuring a safe and convenient checkout experience. New Zealand bank transfers are also accepted.
When will my order be processed?
Orders are usually processed within 1–2 business days after payment has been received.
Can I cancel an order?
If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to assist.
Shipping
What are your shipping options and delivery times?
We offer shipping through NZ Post and Aramex. Extra fees may apply for additional services such as Signature Required or Rural Delivery. Please see available options at Checkout.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can use this number to monitor the status of your delivery. Remember to check your junk/spam folder.
Do you ship internationally?
Yes, we ship to many international destinations. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Are parcels sent with tracking?
Yes. Most orders are shipped using tracked courier services for added security and peace of mind.
Do you ship to rural addresses?
Yes. However, delivery times may be slightly longer for rural locations.
Pickup
Do you offer local pickup?
Free Christchurch pickup is available for all orders. After your payment has been confirmed, we will contact you to arrange a suitable pickup time and provide collection details. Please bring your order confirmation when collecting your order.
Selling to Kiwi Coins
What items does Kiwi Coins currently buy?
We are currently purchasing selected New Zealand silver collectable coins and New Zealand banknotes. Please contact us with details and clear photographs of your items for consideration.
Do you buy gold, jewellery or other precious metals?
No. We do not purchase gold coins, gold jewellery, silver jewellery, precious metal bars or other gold and precious metal items.
Do you buy silver bullion coins or bars?
No. We do not purchase silver bullion coins or silver bars. Our buying interest is focused on selected New Zealand collectable silver coins and banknotes.
How can I offer my coins or banknotes for sale?
Simply email us with clear photographs, a description of the items, their condition and your asking price. We will review the information and contact you if we are interested.
Do I need to provide identification when selling to Kiwi Coins?
Yes. As a licensed New Zealand secondhand dealer, we are required to comply with the Secondhand Dealers and Pawnbrokers Act 2004, including applicable identity verification and record-keeping requirements.
For direct purchases, we generally require an acceptable form of photographic identification, such as:
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New Zealand Driver Licence
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New Zealand or International Passport
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Kiwi Access Card (18+ Card)
Why do you need my personal details?
New Zealand law requires licensed secondhand dealers to maintain records of applicable purchases and seller information. This helps ensure transactions are legitimate and supports the prevention of stolen goods being traded.
We may need to record your full name, contact details, date of birth and other legally required transaction information.
Do you buy items from anywhere in New Zealand?
Yes. We welcome enquiries from sellers throughout New Zealand. Purchases can be arranged remotely where suitable, while local transactions may be arranged in Christchurch by agreement.
Do you offer free valuations?
You are welcome to send us photographs and your asking price for consideration. However, we do not provide formal valuations or appraisal certificates.
How will I receive payment?
Payment arrangements will be confirmed before completing any purchase. Where suitable, remote transactions may be arranged through Trade Me, while Christchurch transactions may be completed using bank transfer or cash by agreement.
Coins & Collectables
Are your products authentic?
All items are described honestly and to the best of our knowledge. Authenticity information will be included where available.
Are the photos of the actual item?
Yes! All our product photos are genuine and show the exact item you will receive. We use unique SKU numbers to identify each product individually, ensuring that even similar-looking items are kept separate and accurately represented.
What condition are the coins and banknotes in?
Condition varies by item. Please review the item description and photographs carefully before purchasing.
Do you buy coins or collections?
We may be interested in selected collections. Please contact us with details and photographs of your items.
How often do you add new items?
New coins, banknotes and collectables are added regularly. Check back often or contact us if you are searching for something specific.
Can I request a specific coin or banknote?
Yes. If you are looking for a particular item, feel free to contact us and we will do our best to assist.
Returns & Refunds
What is your return policy?
Due to the collectible nature of our products, we do not accept change-of-mind returns. However, if an item arrives damaged, faulty or not as described, we will work with you to resolve the issue in accordance with New Zealand consumer law.
What should I do if my item arrives damaged?
If an item arrives damaged, faulty or not as described, please contact us as soon as possible, preferably within 7 days. We will review the issue and arrange an appropriate solution.
Platform Integration
Can you list products on other platforms like Trade Me?
Yes. On request, selected products may also be listed on platforms such as Trade Me. An additional 2.5% fee may apply.
Why is the price different on Trade Me?
Trade Me fees and platform costs may result in a small price difference compared with purchasing directly through Kiwi Coins.